LIABILITY
The WARD AI Assistant is a digital assistant that uses artificial intelligence to answer your questions as accurately as possible. The answers are based on information available through the FORWARD Belgium website, sector information, relevant regulations, and documentation related to forwarding, logistics, customs formalities, and international trade.
This chatbot uses artificial intelligence and generates answers automatically. As a result, the information provided may be incomplete, inaccurate, or not up to date. Answers may be influenced by training data and inherent limitations of AI systems. The AI may occasionally draw incorrect conclusions or misinterpret information.
Although we continuously improve the WARD AI Assistant, we cannot guarantee the completeness, accuracy, or timeliness of the answers.
The answers provided are intended solely as an initial informative indication for questions regarding, among others:
The answers should never be used as the sole source of information.
FORWARD Belgium does not provide legal, customs‑technical, fiscal, or professional advice through the chatbot. Regulations and procedures may change quickly and differ depending on the situation or jurisdiction.
We recommend that you always perform additional verification through official sources or contact FORWARD Belgium or the competent authorities directly.
For additional clarification or confirmation, you may contact FORWARD Belgium via:
📞 +32 (0)3 233 67 86
📧 info@forwardbelgium.be
The use of information obtained through the WARD AI Assistant is always at your own responsibility.
The user expressly acknowledges that compensation for any damage resulting from the use of the chatbot, towards FORWARD Belgium vzw and/or its auxiliaries, is governed exclusively by contract law within legal limits, even when the event causing the damage also constitutes a tort.
The user further acknowledges that compensation in such cases is limited to direct damages and does not include indirect damages such as loss of profit, loss of opportunity, delays in logistics processes, reputational damage, or other consequential damages, unless a provision of mandatory law or public order requires broader compensation.
FORWARD Belgium vzw does not process personal data through the chatbot, except when you voluntarily include personal data in your question.
In that case, the data is used solely to answer your question and is deleted after a maximum of 3 months.
When you use the chatbot, data may technically be transferred to external service providers who support and manage the chatbot’s operation. This transfer is technically necessary for the functioning of the service. These service providers may not use the data for their own purposes.
If you submit a contact request, register for an event, apply for membership, or request additional information via the chatbot, FORWARD Belgium uses this data to:
This processing is carried out in accordance with the General Data Protection Regulation (GDPR).
Based on our legitimate interest as a recognised professional organisation, we also use your contact details to provide you with relevant information about:
You may object to this at any time by sending a simple request via email to info@forwardbelgium.be.
You have the right to:
All details about these processing activities and your rights can be found in the privacy policy on our website.
PROFESSIONAL ORGANISATION AND SECTOR INFORMATION
The information provided through the WARD AI Assistant is based on the expertise of FORWARD Belgium as the professional organisation of the Belgian forwarding and logistics sector.
FORWARD Belgium represents companies active in forwarding, logistics services, customs representation, and international supply chains, and supports its members through:
Important: regulations regarding customs, international trade, transport, and compliance may change frequently and depend on specific circumstances.
For definitive information or advice regarding your specific situation, you should always consult the competent authorities or specialised advisors.
The chatbot may provide general information about FORWARD Belgium members and their activities. FORWARD Belgium acts solely as an information provider.
To find a suitable forwarder or logistics service provider, we refer you to the “Find a Forwarder” page on our website.
FORWARD Belgium is not involved in and not responsible for the services, performance, or contractual obligations of individual companies.
FORWARD Belgium vzw
Brouwersvliet 33
2000 Antwerp
Belgium
☎️ +32 (0)3 233 67 86
📧 info@forwardbelgium.be
🔗 https://forwardbelgium.be
This disclaimer may be updated periodically.
